Crafted in Moments. Not Moonshots.
A well-crafted Employee Experience (EX) matters, full stop. It enhances innovation, belonging, efficiency, customer experience, and overall business outcomes. It is not defined by happiness or satisfaction, but rather by team, individual, and organizational abilities to deliver compelling results. Happiness and satisfaction become by-products.
But "well-crafted" is the key term.
EX is not the stuff of foosball tables and free food. It's not measured in hindsight via an annual, anonymous survey. A meaningful EX does not require million-dollar programs or culture overhauls. Nor is it designed "at the top" and cascaded through corporate communications.
Our approach to EX design is simple. We believe in the power of creating conditions that allow our teams to: Deliver, Develop, Connect and Thrive. These are the pillars of our Four Quads Framework (below). And whether we are delivering a leadership workshop, running a group coaching journey, or partnering with you to craft your own EX, these Four Quads are our trusted foundation.
Four Quads Framework
While there is no universally agreed-upon definition or drivers of EX, our research combined with our hands-on client experience informs our strong belief that if you get the below right, you'll be delivering an EX that unleashes loyalty, engagement, and amazing results for your business.
Everyone you've hired has a job to do. You need their best work, and they want the freedom to do their best work. Quad 1 is all about enablers of - and distractors from - great work.
Are they empowered to make decisions
Are there broken processes not being fixed?
Are there bottlenecks in the system?
Can they try something new when stakes are low?
Does everything require permission or approval?
Do they have the tools and resources they need to do the job?
Delivering allows them to demonstrate their current skills and capabilities. But honing those and developing news ones are essential to their EX as well. This can be done with or without a development budget.
Do they receive meaningful, actionable feedback?
Are they being coached on what matters?
Do they see a future career path?
Are they being given opportunities to be challenged?
Do they have (or make) time to learn and grow - through formal programs or accessible resources (books, TED talks, webinars)?
Are they seeking on-the-job learning opportunities?
Connecting is all about belonging and meaning-making. Do they feel safe and connected to each other, to purpose, to organizational happenings? Do they have the information they need to make their own connections?
Do they feel informed in a transparent way?
Do they feel comfortable speaking up in meetings?
Do they know the right people in other parts of the organization?
Can they define their individual role in delivering company purpose and outcomes?
Will they raise the essential questions, poke holes, and state risks they anticipate?
Do they experience collaboration?
Thriving reflects the degree to which work fits into their lives - not the other way around. It's about the feeling - the sentiment they hold around team, job, and company.
Do they feel respected as a contributor?
Do they feel recognized for talents, efforts, and great work?
Do they feel a sense of control over boundaries?
Do they understand how to spot and manage burnout?
Does wellness feel like a priority?
Our Secret Sauce
The following strategies are the secrets to our success...and yours!
EX is local
EX need not "start at the top." It can be crafted and influenced by leaders at any altitude.
EX is micro
Don't start with flash and splash. Pluck the ripest, lowest-hanging fruit and celebrate a small win.
EX is collaborative
EX should not be crafted for - but WITH your teams.
EX is iterative
Don't wait until you have it all figured out. Just get out there with something and tweak as you go.
EX is grounded in outcomes
Free food and foosball are fun. But what outcomes were they meant to drive? Begin with outcomes in mind. Choose actions and behaviors that support them.
EX is about dialog
It's not a program.It's a series of conversations that never quite reach a conclusion.